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How lf88 Handles Your Personal Information

When you open an account with us, we collect only what we need to run your account, process your payments and keep your session secure.

Account data collected at registrationPayment records kept per transactionCookies used for session securityData retention periods disclosedYour right to request changes
lf88 How lf88 Handles Your Personal Information
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to review what data we hold on your account, request a correction or ask us to delete your record, contact our support team directly. We handle data requests through the same channels as account support — live chat on lf88, or email. We aim to acknowledge your request within one business day and resolve it as quickly as your case allows.

Live Chat Reach us through live chat on lf88 to raise a data query, request a copy of your account record or flag a privacy concern directly.
Email Support Send a detailed data request by email if you prefer a written record. Include your registered account name so we can locate your data without delay.
Account Verification Step Before we release or delete account data, we verify your identity through a one-time PIN sent to your registered contact — standard security, nothing extra required.
HOW WE PROTECT IT

Data Handling, Cookies and Account Security

Every piece of data we hold is kept for a defined reason. Account records stay active while your account is open; after closure, we retain the minimum required under applicable law, then delete. Payment logs — including Touch 'n Go eWallet and Boost records — are kept for transaction reconciliation and then archived. We do not sell your data to third parties for marketing.

Cookie Handling

Session cookies expire when you close your browser. Preference cookies last up to 30 days. You can clear them any time through your device browser settings without losing your account.

Account Security

Login attempts outside your usual device pattern trigger an OTP check sent to your registered number. We do not store full payment credentials — only the transaction reference your e-wallet returns.

Data Retention

Active account data is held while your account is open. Once closed, we keep only what applicable law requires, then permanently delete the rest on schedule.

Third-Party Sharing

We share data only with payment processors needed to complete your Touch 'n Go eWallet, GrabPay or FPX transaction — never for unrelated advertising or profiling purposes.

Your Privacy Rights at lf88 — Common Questions

The questions below cover what we hear most from account holders who want to understand their data rights, how long records are kept and what steps to take if something needs changing.

We store your registration details, login history, device identifiers and payment transaction references — including records from Touch 'n Go eWallet, Boost and GrabPay. We do not store full banking credentials.

Yes. Contact us via live chat or email with your account name. After we verify your identity through a one-time PIN, we compile and send you a copy of your account record.

We retain only what applicable local law requires after account closure, then delete the rest on a rolling schedule. No data sits in our system beyond those legal minimum periods.

Only with the payment processors needed to complete your transactions — for example, the gateway handling your DuitNow or FPX transfer. We do not sell or share data for advertising.

Reach us through live chat on lf88 or by email. State what needs correcting or deleting, confirm your identity via OTP, and we will action the request and confirm once done.

No. Our cookies handle session state and account preferences only. They are not used to build advertising profiles. Clear them at any time through your browser settings without affecting your account data.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.