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What You Agree To When You Use lf88

These legal terms set out the conditions under which your lf88 account operates — covering how we handle your data, what governs your account access, and how you can contact us if something needs to change.

Account Terms & ConditionsData Handling PracticesJurisdiction-Dependent AccessYour Right to Request ChangesContact Paths for Legal Queries
lf88 What You Agree To When You Use lf88
ACCOUNT SECURITY & DATA

How lf88 Handles Your Data and Account Security

We apply SSL encryption across all account interactions — from login to wallet confirmation steps. Your account data is retained for as long as your account is active, and for a defined period after closure as required by our internal audit process. We do not share your personal details with third parties for marketing purposes. If you want to know what data we hold on your account, you can submit a formal data request through our email channel and we will respond with a summary within the timeframe stated in our full policy document.

SSL Encryption

Every session — from your login OTP to your GrabPay or Boost transaction confirmation — is protected by SSL encryption across the full account flow.

Cookie Policy

We use session cookies to keep you logged in and preference cookies to remember your lobby settings. No third-party advertising cookies are placed without your acknowledgement.

Data Retention

Account data is held for the duration your account is open. After closure, data is retained only as long as our compliance obligations require, then securely deleted.

Requesting Changes

To update, correct, or request deletion of your personal data, submit a written request via our support email. We will confirm receipt and act within the stated policy window.

LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about your account terms, a data request, or a concern about how your information is handled, there are three ways to reach us. We aim to respond to legal and account-specific queries within one business day through our formal channels. Use live chat for quick clarifications and email for anything that requires a written record.

Team online

Live Chat

Access live chat directly from your account dashboard. It is the fastest path for account-access questions and term clarifications during platform hours.

Email Support

Send legal or data-related queries to our support email. Written requests for account data, term changes, or account closure are handled through this channel.

Account Help Centre

The Help Centre in your account settings covers common legal questions — account termination, data retention periods, and how to submit a formal complaint.

Your Legal Rights and Account Terms — Explained

These are the questions we hear most often about account terms, data rights, and legal access conditions. If yours is not here, the fastest path is live chat or our support email — both are monitored during platform hours.

These terms apply to anyone who opens and uses an lf88 account in a region where access is permitted under local law. Eligibility is determined at the point of registration.

No. Your Touch 'n Go eWallet, Boost, and GrabPay credentials remain within those apps. We only receive a transaction confirmation — your payment credentials never pass through our servers.

Send a written request to our support email from the address linked to your account. We will confirm receipt and provide a data summary within the timeframe set out in our full policy.

Yes. Submit a deletion request via email. We will action it subject to any retention obligations we hold under our compliance process, then confirm when deletion is complete.

After closure, your data is held only for as long as our internal audit and compliance obligations require. Once that period ends, the data is securely deleted from our systems.

Access and legal standing depend on what local law permits in your region of Malaysia. For formal complaints, contact us via email — all complaints are logged and reviewed by our team.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.